Come for the reviews, stay for everything else.

Consistently attract business growth with the #1 customer experience platform, Rate5.

Learn about our core features below.

Reviews

Consistently generate more reviews and higher rankings.

Generate

Consistently generate more reviews and higher ratings, Keep business information accurate and consistent, get new customers via word of mouth, and more!

Reputation Management

Get notified right away when you get new reviews, and see them all in one place.

Respond

Reply directly to customer reviews on Google and Facebook with custom quick templates for ease of use.

Market

Automatically share your positive reviews to social media and post them to your website.

Review Automation

Connecting with each customer is important while providing a great customer experience, but if you have a large customer base, manually requesting feedback from all your customers at the right times would be a tedious, impossible task.

Empower

Engage with all your customers on a personal level, in real time without disruptions.

Optimize

Define your customer communication schedules and frequency for unique requests or reminders.

Unified Conversations

Preferred channel communication is the direction you want to go! Your team can connect with leads and customers through Unified Conversations using text, social media messaging, video chat and voicemail.

Inbox

Convert inquiries and reply back to clients via text, social, voicemail or email. No need to log into several different apps, our dashboard is the only place you need to be.

Texting

Start and continue the customer journey using text messaging - after a review, survey, or when they’ve opened a ticket.

Teams

Get all questions answered in a flash by the correct team members. Reduce response time and improve internal collaboration.

Receptionist

Never miss a call! All calls can be answered through our platform and delivered to your inbox. Read voicemail messages or listen to audio, then reply back via text, email or phone call when you can.

Customer Feedback Surveys

Capture important feedback to improve your overall service experience with customer surveys.

Survey Builder

Design insightful customer experience surveys with our diverse question types and advanced survey logic to gather the answers that matter most.

Reporting

Understand what your customers are saying and conversion metrics with advanced reporting tools. Turn customer feedback into actionable tasks for your employees.

Google Business Profile Management

Put your business on the map. Keep your information as accurate and up to date as possible.

Rankings

Rank higher everywhere online with google listings management.

Search

Create and Manage your Google My Business profile for all locations through Rate5. Add hours, websites photos and more while engaging with customers in dynamic ways.

Insights

Discover how your prospects and clients are doing when reviewing accuracy across 50+ sites - review with a single click within your dashboard.

Competitive Insights

When customers are unhappy with your services, their next move will be to go straight to your competition. The more data you have available about your competitor’s strengths and weaknesses, the more equipped you’ll be to get ahead of the game.

Insights

Rate5 uses AI to analyze you and your competitors’ reviews, grading you on categories customers are mentioning such as “customer service” and “wait time”.

Data

Once you’ve made changes to your business based on this data, keep track of your rating reports to see how your customers feel over time.

Social

Create social posts in minutes, track engagement, and manage multiple locations – all from one streamlined dashboard.

All-in-One Solution

Effortlessly publish, engage, and analyze across Facebook, Instagram, LinkedIn, YouTube, X (formerly Twitter), and Google.

AI-Driven Creativity

Leverage AI to craft compelling posts and visuals that resonate with your audience.

Managing multiple business locations?

Consolidate all your social profiles and networks in one place, giving you complete control over your brand's presence. Easily schedule posts across various accounts and platforms, and stay organized with a user-friendly visual calendar that lets you filter by date, status, channel, location, and region.

Social Analytics & Reporting

Measure performance, gain insights, and refine your strategy for optimal results.

Start growing with Rate5 today